Bookings :

• Please inform us of any medical conditions or dietary requirements at time of booking
• Minimum age to enter the spa area is 16.
• We cannot guarantee availability for extra spa treatments if they are not booked at the same time as your Spa package.

Payment and Confirmation :

• Spa Breaks/Days: Bookings require full payment at time of booking.
• Group Bookings of 6 or more: all payment and correspondence to be made by lead booker only.
• Spa Treatments: All bookings must be guaranteed by a valid debit or credit card to confirm the booking.

Cancellations :

• Spa Breaks/Days: Cancellations made more than 30 days in advance of arrival date will be charged administration fee of £25 per person. Cancellations made between 30 and 7 days 50% of total cost. Less than 7 days 100%, an administration fee of £10 will apply to bookings.
• Spa Treatments: Cancellations made within 48 hour notice will incur a £10 charge. Less than 24 hours, or for non-arrivals at allotted time, will be charged in full.

Treatments :

• Arrive 10-15 minutes prior to appointment time to relax and complete consultation.
• Regretfully late arrival for appointments will result in reduced treatment time.
• Inclusive spa treatment times for spa break/day packages are allocated on arrival, therefore cannot be confirmed in advance.

Arrival and Departure :

• For residential breaks bedroom check in is from 3.00pm, check out on your departure day is 11.00am
• Access times to our spa will be confirmed to you on your booking contract
• Robes must be handed to the spa reception on departure. Missing robes will be charged for against your securing debit or credit card. It is the responsibility of your party organisers to ensure all robes and slippers are handed to the spa reception.
• We reserve the right to change prices or amend packages due to circumstances outside our control.

Special Health Considerations

• Please advise us if you are pregnant, have a muscle or joint injury, have high or low blood pressure, are currently under the supervision of your GP, have had recent surgery (including laser, plastic surgery or are using Retinol-A, Acutan) or you have any other conditions that may affect our ability to perform your requested treatment.