Booking

• Please inform us of any medical conditions or dietary requirements at time of booking
• Minimum age to enter the spa area is 16.
• Our Spa Days and Treatments are designed exclusively for adults; individuals under the age of 18 are not eligible to book.
• We cannot guarantee availability for extra spa treatments if they are not booked at the same time as your Spa package.
• Children under 16 are only permitted to use the pool area 9-11am, 4-7pm daily, (4-6pm Tuesday only)
• Aqua aerobics Tuesday 6-6.45pm, Thursday 11-11.45am
• Couples Spa Day & Summer Wellness require a minimum of 2 guests per booking. Please be aware that 2 packages will be added to the cart upon checkout.

Payment and Confirmation

• Spa Breaks/Days: Bookings require full payment at time of booking.
• Group Bookings of 6 or more: all payment and correspondence to be made by lead booker only.
• Spa Treatments: All bookings must be guaranteed by a valid debit or credit card to confirm the booking.

Cancellations

• Spa Breaks/Days: Cancellations made under 48h are not eligible for a refund.
• Spa Treatments: Cancellations made within 48h are not eligible for a refund.

Treatments

• Arrive 10-15 minutes prior to appointment time to relax and complete consultation.
• Regretfully late arrival for appointments will result in reduced treatment time.
• Inclusive spa treatment times for spa break/day packages are allocated on arrival, therefore cannot be confirmed in advance.

Arrival and Departure

• For residential breaks bedroom check in is from 3.00pm, check out on your departure day is 11.00am
• Access times to our spa & leisure facilities at 2pm day of check in, until 12pm day of departure. If you wish to use facilities outside of these inclusive times we offer a 50% discount on our day passes.
• Robes must be handed to the spa reception on departure. Missing robes will be charged for against your securing debit or credit card. It is the responsibility of your party organisers to ensure all robes and slippers are handed to the spa reception.
• We reserve the right to change prices or amend packages due to circumstances outside our control.
• Children are Permitted to use the facilities from 9-11am, 4-7pm Daily, 4-6pm Tuesday only.

Special Health Considerations

• Please advise us if you are pregnant, have a muscle or joint injury, have high or low blood pressure, are currently under the supervision of your GP, have had recent surgery (including laser, plastic surgery or are using Retinol-A, Acutan) or you have any other conditions that may affect our ability to perform your requested treatment.

Treatment Only Bookings

• Treatment only bookings do not grant you access to the spa & leisure facilities.

• Treatment only bookings do not grant you use of towels or robes.